Frequently Asked Questions ::

Q: Does the price include set up and delivery?

A: There is no charge for the delivery of your inflatable rental as long as your event is in the listed   areas. We are glad to deliver to locations outside of these areas, but there will be a nominal delivery charge based on where the delivery will be made to.


Q: When do you set up and pick up the inflatables?

A: We will arrive at the designated times on your order to deliver and pick up your inflatable.


Q: Are the inflatables safe and clean?

A: Absolutely! The jump should be clean when you get it. All Bounce Events & Rentals cleans and disinfects before and after every rental.


Q: Do we have to keep it plugged in the entire time?

A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.


Q: What about parks? Do parks have electricity?

A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. Also, parks are first come, first serve so get your spot early in the day.


Q: What if we need to cancel?

A: Cancellations made at least 10 days before an event will be refunded in full. Day of cancellations will forfeit any deposits paid, with the exception of cancellation due to rain or inclement weather.


Q: Do you require a deposit?

A: Yes all orders require a minimum Credit Card deposit. Deposits are fully refundable if you cancel your order at least 10 days prior to your rental date.


Q: How big are the jumps?

A: Check the dimensions and requirements listed with each jump. Also, make sure you have at access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.


Q: What surfaces do you set up on?

A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.


Q: Can we see a copy of your contract and safety rules?

A: Yes. A copy of the contract is provided to every customer once you've ordered or you may contact our office.


Q: Are we responsible for the unit if it gets a tear or damaged in any way?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (example; not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.


Q -Do I need to be there at time of delivery?
A – Yes. We will need to go over the safety rules with you, collect payment and you will need to sign a rental agreement.


Q – What methods of payment do you expect?
A – Cash, Paypal, Visa, MasterCard and Discover.


Q – What will I need to do before delivery?
A – BouncePalooza will provide and set up all necessary equipment except for a garden hose if you are renting a waterslide. Clear the area of rocks, sticks, animal droppings, etc. Turn off irrigation system. Have any vehicles moved out of the delivery path. Mark the ground for any underground utilities or irrigation pipes (our stakes are at least 18” long).


Q – Does the inflatable require an attendant?
A – Yes. A trained adult attendant must supervise the inflatable at all times. We will thoroughly train you or your designated attendant how to operate the inflatable safely at the time of delivery.


Q – Are inflatable units safe?
A – Yes. We inspect all units after each use. We will train you on the safety rules with you as well as leave you a copy to refer to. Following these rules will ensure you have a safe and fun event.


Q – How much space do I need?

A – All of the unit measurements are listed on our website for you to refer to. Allow at least 10 foot (more is preferable) buffer area around each unit. Note: Slip-n-slides need “running” room. The inflatables must be clear of all overhead power / utility lines and tree branches. We reserve the right to refuse setup if conditions are not safe. We take pride in our clean inflatables and insist that all animal yard waste must be removed. We reserve the right to deny a rental due to unsafe and unsanitary conditions.


Q – Do you deliver to parks?
A – Yes. You should check to make sure power and water (if needed) are available. You must reserve the park.

Contact Us Today!

 Bounce Palooza  
 Orlando, Fl 32804

 Phone: +1 407 223-9781+1 407 223-9781

 E-mail: bouncepalooza

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